Technical Support Analyst - 3rd Line Support

Technical Support Analyst - 3rd Line Support

Location: Norwich

Job Type: Temporary

Duration of booking: 8 months with possible extension

Proposed start date: ASAP

Pay Rates: £22.00 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm

Sector: Healthcare

Based: Office / Hospital

Working alongside Infrastructure, Cyber Security and Digital Services teams, you will help deliver high-quality technical support, system improvements and secure access to business-critical NHS systems.

Key Responsibilities

• Provide second- and third-line technical support for infrastructure and enterprise systems.
• Support Microsoft Entra ID, identity and access management services.
• Implement and support Multi-Factor Authentication (MFA).
• Configure Conditional Access policies and authentication methods.
• Support Digital Security and Protection Toolkit (DSPT) compliance activities.
• Investigate and resolve complex authentication and user access issues.
• Assist with vulnerability remediation and security hardening.
• Support Windows server infrastructure and enterprise applications.
• Produce technical documentation and operational procedures.
• Work closely with Infrastructure, Digital and Cyber Security teams.
• Participate in software deployments, upgrades and service improvements.
• Ensure incidents are resolved in accordance with agreed service levels.
• Contribute to technical projects and system implementations.

Essential Requirements

• Second- and third-line technical support.
• Microsoft Windows Server technologies.
• Microsoft Entra ID (Azure Active Directory).
• Identity and Access Management.
• Multi-Factor Authentication (MFA).
• Active Directory administration.
• Microsoft SQL Server.
• Technical troubleshooting and incident management.
• Application support within enterprise environments.
• Producing technical documentation.
• Working within structured ITIL support environments.
• Excellent communication and customer service skills.

Experience working within the NHS or another healthcare environment would be highly advantageous.

Desirable Skills

• Microsoft 365
• Azure
• PowerShell
• Citrix
• VMware
• Networking (TCP/IP)
• SQL
• Cyber Security
• DSP Toolkit
• Windows Server
• Enterprise Application Support