Technical Support Analyst

Our client has an exciting hybrid (GTA) Technical Support Analyst role with a salary band of $85,000 - $105,000.

Job Specs

Own and support the operational reliability and readiness of business-critical technology services across on-premise and cloud environments. You will monitor production services, coordinate incident response, strengthen business continuity and access management practices, and improve operational controls, governance, and vendor service performance.

• Strong knowledge of IT service management practices, including ITIL, Incident Management, Problem Management, and Change Management, with experience supporting business-critical technology services.
• Experience with ITSM platforms such as ServiceNow, including operational reporting, service-level monitoring, and production support processes.
• Knowledge of Business Continuity Management, Disaster Recovery, and operational resilience practices, including business impact assessments, continuity planning, and resilience testing.
• Experience with Identity and Access Management processes and controls, alongside exposure to operational risk, audit/compliance, and third-party technology vendor management.

Artificialintelligence (AI) is not used to screen, assess, or makehiring decisionsfor this role. All applicationsare reviewed and evaluated by our recruitment team.
Thisposting represents a current vacancy.
Compensation details, discussions and negotiation guidancewill be provided during the hiring process asappropriate. This role also includes additionalcompensation elements such as a performance bonus andretirement plan.