IT & Software

Technical Support Analyst - Client Liaison & Troubleshooting

Jobtailor

Toronto · On · Canada

EcoOnline Canada is seeking a dedicated Technical Customer Support specialist to assist customers via multiple channels, triage inquiries, and troubleshoot issues. You will document interactions and maintain knowledge articles to ensure first-call resolution where possible.

Ideal candidates have 2+ years in software support, strong communication skills, and experience with Salesforce/Jira/ServiceNow/Zendesk. French language is a plus.

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Reference: WJ-3875_12658195

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