Technical Support Analyst Infrastructure

Support Windows, macOS, and Microsoft Office 365 across remote and local offices as a Technical Support Analyst at GIP. Travel between sites up to 20%.

Reporting to the Manager, IT, this analyst maintains company IT infrastructure through troubleshooting, equipment setup, and user support. The work includes Active Directory, DNS, DHCP, file services, networking, and mobile device management. You will document incidents, follow ITIL practices, and manage competing priorities while responding within established KPIs.

Key Responsibilities:

• Install, modify, repair, relocate, and reconfigure IT equipment
• Diagnose technical issues using approved diagnostic tools
• Support Microsoft Office 365 setup, troubleshooting, and management
• Perform Active Directory onboarding and offboarding tasks
• Monitor tickets and implement preventive actions

Requirements:

• Associate’s or Bachelor’s degree in IT or related field
• Three to five years of technical support experience
• Proficiency with Windows and macOS operating systems
• Knowledge of networking, Active Directory, DNS, and DHCP
• Experience with remote support and MDM tools

Apply technical support, infrastructure, and communication skills to maintain reliable IT services across GIP office environments.