Technical Support Analyst IT Infrastructure

Support GIP’s IT infrastructure across remote and local offices using troubleshooting, Microsoft Office 365, and networking expertise. Travel between office sites periodically.

Reporting to the Manager, IT, the Technical Support Analyst maintains company technology and supports end users. The work includes Windows, macOS, hardware, software, peripherals, mobile devices, Active Directory, DNS, DHCP, file services, and remote diagnostic tools.

Key Responsibilities:

• Troubleshoot technical issues with approved diagnostic tools
• Install, repair, relocate, and reconfigure equipment
• Support Microsoft Office 365 setup and management
• Complete onboarding and offboarding account tasks
• Monitor tickets and implement preventive actions

Requirements:

• Three to five years of technical support experience
• Associate’s or Bachelor’s degree in IT or related field
• Proficiency with Windows and macOS operating systems
• Networking fundamentals and cybersecurity best practices awareness
• Experience with Active Directory, DNS, DHCP, and MDM tools

Apply technical support, infrastructure, Microsoft Office 365, and networking skills as a Technical Support Analyst at GIP.