Technical Support Analyst - SaaS & Public Sector, Hybrid

Euna Solutions is seeking a customer‑focused technical support associate for a hybrid Oakville, ON role. You will handle inquiries via phone, video, email, and chat, troubleshoot software issues, and document all interactions in Zendesk.

You will grow product knowledge and contribute to the internal knowledge base as you become the first point of contact for customers. The position emphasizes strong communication, clarity in explanations, and collaboration with senior analysts to expand