Technical Support Analyst — Triage, Debug & Improve

NTT DATA UK is seeking a Technical Analyst to provide second line support, triage, and investigation of application issues. You will determine whether issues are caused by user error, frontend defects, or backend defects and pass clear information to the right teams for resolution.

You will triage incoming tickets, monitor logs, analyze errors, and collaborate with frontend, backend, and product teams to improve support processes and reduce repeat issues.