IT & Software

Technical Support Architect - AI Workflows & Escalations

Praxy

Toronto · On · Canada

Assent is seeking a Senior Technical Support Architect in Toronto area to lead high-priority escalations, review read-only code for diagnostics, and collaborate with Product and Engineering to drive improvements. The role emphasizes AI-driven workflows, Forethought AI, and proactive customer communication.

The ideal candidate has 5–7 years in SaaS technical support, strong analytical skills, and experience with API integrations, SQL, Salesforce CRM, and modern observability tools.

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Reference: WJ-3875_13148419

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