Technical Support Engineer

We’re expanding our team following an internal promotion! iStorage is looking for a Technical Support Engineer to join our Technical Support team. In this role, you’ll be the first point of contact for our customers, delivering outstanding support.

Responsibilities

• Handle technical support queries via phone, live chat, and email
• Troubleshoot issues related to encrypted HDDs, SSDs and flash drives
• Log, track, and resolve support tickets using internal systems
• Diagnose and test customer returns (RMAs)
• Liaise with suppliers to manage and resolve product faults
• Provide basic internal IT support to the team when needed

What We're Looking For

• Basic knowledge of IT systems and hardware troubleshooting
• Excellent communication and customer service skills
• Familiarity with help desk/ticketing systems is a plus
• Proactive, organised, and willing to learn
• Experience in a technical/customer support role preferred
• Knowledge of storage devices or cybersecurity is a bonus

Why Join iStorage?

At iStorage, we design and manufacture award-winning, secure data storage solutions. You’ll work alongside the Head of Technical Support and be part of a collaborative team where your contributions directly impact customer satisfaction and company success.

Please note: Applicants must have the right to work in the UK at the time of application.

Ready to apply? Send us your CV or message us here on LinkedIn to start the conversation!