Technical Support Engineer

Technical Support Engineer

100% Office-based Role NE36 0PQ

Day Shifts Monday-Friday

33 Days Holidays, Specialist Training

Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you.

My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines.

The Role - Technical Support Engineer:

• Providing day-to-day remote support to customers via phone, email and remote access systems
• Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues.
• Working as part of a fast-paced team.
• Diagnosing and fixing faults on machines, mainly electrical and system issues
• Guiding customers through troubleshooting and resolving problems
• Raising quotes for parts, servicing and repairs using internal systems
• Working closely with field engineers when needed
• Using Salesforce CRM
• Installing and setting up software for customers
• Ensuring all customer issues are resolved quickly and effectively

The Right Person - Technical Support Engineer:

• Experience providing remote support to customers in IT, networking or engineering
• Has a strong IT and network background or experience
• Strong working knowledge of remote desktop tools
• Excellent problem-solving and analytical skills.
• Proficient using a CRM system for caseload management or similar
• Happy to work in a fully office-based role.
• Commutable to NE35 postcode daily with use of own vehicle.
• Holds a full UK driving licence.
• Happy to travel for product training.

Salary/ Package - Technical Support Engineer:

• Salary £30,000-£35,000 DOE
• Extensive training and personal development
• Day shifts: Monday to Friday, 9am-5pm
• Full Company product training
• 25 days holiday + statutory bank holidays
• Company Pension Scheme