Technical Support Engineer

• Manage and support VMware vSphere environments, including virtual machines (VMs) and VM templates.
• Build, configure, and maintain Windows servers and related infrastructure services.
• Administer Active Directory services, including DHCP, DNS, and Group Policy Objects (GPOs).
• Perform Linux deployment, configuration, and administration activities, with Red Hat Linux experience considered an asset.
• Handle incidents, service requests, and change management activities through ServiceNow.
• Support server hardware setup, maintenance, and troubleshooting as required.
• Collaborate with cross-functional teams to ensure stable and secure infrastructure operations.
• Maintain system documentation and follow organizational processes and standards.

Qualifications & Skills:

• Strong hands-on experience with VMware vSphere, virtual machines, and VM templates.
• Experience building and administering Windows Server environments.
• Strong knowledge of Active Directory, DHCP, DNS, and GPO management.
• Experience with Linux administration; familiarity with Red Hat Linux is an advantage.
• Working knowledge of ServiceNow, Incident Management, and Change Management processes.
• Understanding of server hardware installation, maintenance, and troubleshooting.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a hybrid and collaborative environment.