Technical Support Engineer

GIBIDI UK Ltd is the sole UK distributor for GIBIDI Italy, supplying gate automation to trade installers across the country. We're hiring a Technical Support Engineer at our Goudhurst, Kent office. You're the person installers get through to when they're stood at a gate with a problem - you diagnose the fault and talk them through the fix. Alongside that, you'd repair everything that comes back to us and run our hands‑on installer training days. It's off the tools but still in the trade: Monday to Friday, 8am–5pm, home every night. We'll teach you the product range in full.

Duties

• Answering the phone to installers, diagnosing the fault and talking them through the fix. This is most of the job.
• Repairing everything that comes back to us: motors, control boards, all GIBIDI equipment.
• Running the hands‑on installer training days.
• Advising on the right kit for a gate - weight, leaf length, duty cycle, 230V vs 24V, hydraulic vs electromechanical, safety compliance.
• Identifying parts from a customer's description or a photo and turning them into a part number and an order.
• Triaging warranty returns - separating a genuine product fault from an install error before it becomes a credit note.
• Writing up recurring faults so the same call doesn't come in twice.

Requirements

• Hands‑on gate, barrier or access control experience - this is the one thing we can't teach quickly.
• Able to read a wiring diagram and fault‑find by logic rather than guesswork.
• Able to explain a fix to someone who can't see what you're seeing.
• Patience on the phone when the caller is having a bad day.
• Organised enough to write down what happened.
• Experience in adjacent trades (CCTV, intruder alarm, door entry, industrial doors and barriers) considered - most of the skill transfers, the product training is on us.

What you get

• £35,000–£45,000 a year, depending on experience
• Full training with the sole UK distributor for GIBIDI Italy
• A small team, where you're the technical voice of the business