Technical Support Engineer

Technical Support Engineer - Electronics/IoT

Package up to £41k (DOE) + 5%

Maidenhead – office-based

🚗 Occasional travel across the UK & Ireland & to Spain for training

My Product Path are working with a global technology business that is expanding its UK technical support function and is looking for a Technical Support Engineer to join a growing team - please note this role requires some Electronics background and is not a pure software related role, if you have no electronics background your application can not be considered at this time.

This is a newly created role supporting customers across the UK and Ireland, working across emergency communications, safety technology, IoT-enabled products and a cloud-based software platform. You’ll provide both pre- and post-sales technical support, helping customers troubleshoot issues, configure devices and systems, onboard new installations and get the most from their technology.

What will you be doing?

• Providing technical support to customers across the UK and Ireland.
• Investigating and resolving hardware, connectivity and product issues remotely where possible.
• Supporting customers with configuration, troubleshooting and technical queries.
• Working with cloud-connected devices and IoT technology.
• Supporting the onboarding and installation of a cloud-based platform.
• Monitoring cloud services and carrying out daily health checks.
• Owning and resolving pre- and post-sales technical support tickets.
• Delivering customer training both remotely and on-site.
• Working closely with Sales, Engineering, R&D and Marketing teams on customer projects and product improvements.
• Supporting the testing and field trialling of new products.
• Investigating product failures and warranty returns.
• Providing on-site installation support when required.
• Building strong relationships with customers and gathering feedback to improve products and services.

What are we looking for?

You don't necessarily need to come from a traditional software support background. This role could suit someone from an electrical, electronics, telecommunications, engineering, automation or IoT environment.

You'll ideally have:

✅ A good understanding of electrical/electronic systems and technology products.

✅ Experience with analogue and digital electronics.

✅ Strong troubleshooting and problem-solving skills.

✅ Previous experience in a customer-facing technical role.

✅ The ability to explain technical concepts clearly, both verbally and in writing.

✅ A proactive, adaptable and \"can-do\" approach.

✅ Good organisational skills and the ability to manage multiple issues simultaneously.

✅ Strong communication skills and confidence working with customers.

✅ Fluent English.

The role offers the opportunity to join a growing technical team, work with connected hardware, cloud technology and emergency communication systems , and play a key role in improving the customer experience as the organisation continues to grow.