Technical Support Engineer: Resolve Critical Network Issues

NiCE is seeking a skilled Technical Support Engineer to join our team in the United Kingdom. You will provide advanced technical assistance for SaaS products, diagnose complex issues, and guide customers through resolution steps with clear communication.

The role emphasizes ownership, mentorship, and continuous improvement of processes and knowledge bases. You will collaborate with Product, R&D and QA teams to resolve high-impact incidents, while maintaining high customer satisfaction and SLA