Technical Support Engineer Specialist

Technical troubleshooting and clear documentation define this support role. Help internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software.

The Technical Support Engineer/Specialist supports internal teams while working with experienced subject matter experts. You will investigate technical issues, connect employees with reliable information, and turn lessons learned into practical resources. Training and guided development are provided.

Key Responsibilities:

• Receive and document technical support requests
• Gather information and track issues through resolution
• Resolve routine questions using approved procedures
• Coordinate complex issues with appropriate subject matter experts
• Document troubleshooting steps, resolutions, and lessons learned

Requirements:

• Relevant technical qualification, training, or practical experience
• Organized problem-solving approach and attention to detail
• Clear communication and technical documentation ability
• Collaborative attitude and willingness to seek guidance
• Interest in technical support and knowledge management

Develop troubleshooting, investigation, documentation, and technical support capabilities across MPD Engineering, Operations, Equipment Design Engineering, and Software.