Technical Support Hardware Specialist

Diagnose electrical and system-level issues as a Technical Support Hardware Specialist with DES in a hybrid Richmond, BC schedule. Apply power systems expertise.

Discover Energy Systems supports battery management and energy storage solutions for residential and commercial lithium applications. This customer-facing specialist provides Level 1 and Level 2 technical support while managing cases through resolution. The work combines electrical diagnostics, customer communication, warranty assessment, and collaboration with Engineering, Product, and Quality teams.

Key Responsibilities:

• Diagnose electrical, configuration, communication, and performance issues
• Analyze BMS, inverter, and monitoring data for root causes
• Coordinate Level 3 escalations and maintain case ownership
• Assess warranty eligibility and coordinate replacement logistics
• Document troubleshooting and resolutions in HubSpot

Requirements:

• Two or more years with electrical power systems
• Knowledge of AC/DC systems, circuits, and electrical safety
• Experience using multimeters, clamp meters, and test equipment
• Ability to interpret schematics and wiring diagrams
• Strong written and verbal customer communication skills

Support DES customers with electrical troubleshooting, BMS analysis, warranty coordination, and clear communication across energy storage cases.