Technical Support & Installation Specialist

Technical Support & Installation Specialist

Work Schedule: Monday to Friday (Full-time, in-person role).

About EPAS Ltd Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including GreaseShield– The Grease Management Solution, FilterShield– Food & Solid Waste Removal, and FlexiPlumb– Flexible Plumbing Fittings. Our globally award-winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.

Key Responsibilities

• Oversee and review installations to ensure compliance with EPAS product standards, technical guidelines, and UK industry regulations.
• Conduct site visits to assess installation quality and provide technical recommendations.
• Troubleshoot installation or operational issues and provide on-site or remote support.
• Deliver comprehensive training sessions on installation, servicing, and maintenance for technicians, contractors, and customers.
• Act as a key point of contact for customer queries regarding technical aspects of EPAS products.
• Assess customer satisfaction with installations and provide feedback for service improvements.

Technical & Compliance Oversight

• Maintain detailed documentation of service visits, installation reviews, and customer feedback.
• Ensure compliance with industry health and safety regulations during all installation and maintenance activities.
• Collaborate with the team to identify potential design or operational improvements.
• Support customers in optimising product placement and design for maximum efficiency.

Key Requirements

• Experience in technical support, field service, or installation within a related industry.
• Knowledge of mechanical, electrical, or plumbing (MEP) systems.
• Ability to troubleshoot and resolve installation or operational challenges.
• Strong customer service and communication skills.
• Ability to conduct training sessions and explain technical concepts to various audiences.
• A clean full UK driving licence (as travel to customer sites may be required).
• AutoCAD experience for reviewing and planning installation layouts or technical drawings.
• Familiarity with UK wastewater and drainage industry standards.
• Knowledge of ISO 9001 quality management systems.

Benefits Package

• Private Health Insurance for the employee, partner, and children (up to age 25) after a 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days’ Paid Holiday per annum.
• Company pension contribution.
• Company vehicle (if required for travel).
• Free on-site parking.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

How to Apply

Interested candidates should submit their CV and cover letter, detailing their relevant experience and qualifications or email it to with the subject line: "Technical Support & Installation Specialist Application – (Your Name)"