Technical Support Manager: Flexible Cloud & DB Ops Lead

Telana is seeking an experienced Technical Support Manager to lead engineering and infrastructure operations within its Managed Services arm. You will manage Cloud Engineers and a DBA, overseeing Azure, M365 and Google Workspace environments, and ensuring service delivery for multi-tenant clients.

You will partner with Professional Services and Service Desk teams to optimise escalation workflows, drive proactive improvements, and uphold client SLAs across ITIL processes.