IT & Software

Technical Support Operations Manager, London

Isomorphic Labs

London · Greater London · United Kingdom

Overview

In this role, you will lead the Technical Operations function to deliver stable, scalable services for scientists, researchers and engineers. You’ll shape the integration of internal tools, advance the support model, and grow a high-performing team. You’ll partner with Workplace, Engineering and Scientists to execute the technical ops roadmap in a hybrid, collaborative, innovation-driven environment.

Responsibilities
  • Oversee the integration of the internal suite of tools and applications, owning the full software lifecycle
  • Evolve and improve the technical support model within the Alphabet/Google ecosystem
  • Manage, mentor and build a high-performing team
  • Collaborate with stakeholders across Workplace, Engineering and Scientists to deliver on the ops roadmap
  • Drive infrastructure automation to ensure productive environments for researchers and engineers
  • Design and shape the support and systems integration strategy
Key requirements
  • Proven experience managing a small team while remaining hands-on with end users
  • Extensive experience with end-user support and solving complex internal problems
  • Experience with Identity & Access Management (SSO)
  • Experience onboarding, offboarding, and running ticketing systems with non-technical teams
  • Proficiency in Python, Bash, SQL or Go to automate repetitive operational workflows
  • Ability to develop the strategy for a systems administration group
  • People leadership
  • Cross-functional collaboration
  • Clear documentation and communication
  • Identity & Access Management (SSO)
  • Python
  • Bash

Reference: WJ-747_30822791

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