Technical Support Specialist

Salary: $75,000 - 95,000 per year

• Associates degree in Computer Science, Electrical Engineering, Computer Engineering, or a closely related field, with at least 5 years of relevant work experience
• Strong interest in technology, particularly robotics, drones, RF systems, or network communications
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• U.S. citizenship, given the nature of our customer base and technologies
• Ability to obtain and maintain a security clearance if required in the future
• Preferred: Bachelors degree in Computer Science, Electrical Engineering, Computer Engineering, or a closely related field, with at least 3 years of relevant work experience
• Preferred: Previous customer service or technical support experience
• Preferred: Basic understanding of RF communications, networking principles, or drone technology
• Preferred: Exposure to military or law enforcement operational environments
• Preferred: CompTIA A+, Network+, Security+, or similar certifications
• Willingness to travel up to 50% to support customers, including on short notice
• Ability to lift up to 50 pounds
• Must comply with our security protocols and export control regulations

• Build a thorough understanding of our C-UAS products, including their technical specifications, operating procedures, and military and law enforcement use cases
• Provide timely technical support to customers by phone, email, and potentially video conference
• Help customers set up and configure products and troubleshoot C-UAS hardware and software issues
• Diagnose and resolve technical problems using established procedures, escalating complex cases to senior support or engineering teams as needed
• Record customer interactions, technical issues, and resolutions in our CRM and ticketing systems
• Identify ways to improve customer satisfaction and product usability
• Create and update technical documentation, FAQs, and knowledge base articles to support customer self-service
• Attend product training and pursue ongoing learning to stay current with product updates and industry developments
• Follow company policies, security protocols, and compliance requirements, particularly when handling sensitive customer information
• Travel domestically and internationally as needed for on-site support or training, potentially at military bases or law enforcement facilities

• CRM
• Excel
• Hardware
• Support
• Network
• Robotics
• Security

More:

We are seeking a motivated, detail-oriented Experienced Technical Support Specialist to join our growing team. In this role, you will be the first point of contact for customers in the armed services and law enforcement, supporting their use of our C-UAS products. This position gives you the opportunity to contribute to national security and public safety by supporting defensive technologies. The role is office-based in Fayetteville, North Carolina, with occasional travel and field training; work is in person and may involve access to restricted facilities or classified information. We offer an annual salary of $75,000–$95,000 and benefits including a 401(k) with matching, employee assistance program, flexible spending and health savings accounts, health, life, and vision insurance, paid time off, and a retirement plan. A Secret clearance is preferred.

last updated 43 week of 2026