Technical Support Specialist

The Position:

Equicare Health is looking for a Technical Support Specialist. You'll report to the Director of Operations, working in a varied role to provide outstanding support to our customers and make our customers successful.

Job Responsibilities include but are not limited to:

• Provide direct support of Equicare Health products to our customers.
• Work with customers on the phone and other communication methods (help desk software, email, etc.).
• Upgrade and update customer systems with latest software versions.
• Working with current technology to implement systems and resolve issues (SQL Server, IIS, Windows Server, VMWare, BeyondTrust, etc.).
• Responding professionally to customer requests in a timely manner,
• Recording, tracking and reporting progress of issues.

Experience and Qualifications:

• 1 years of customer service experience.
• Knowledge of MS Windows Server OS, MS SQL Server, IIS, .NET, ASP.NET Web Forms.
• University degree or diploma in Computer Science, or equivalent work experience.

Requirements:

• Excellent oral and written English communication skills.
• Ability to develop effective relationships across all organizational levels.
• Understanding of web application security and vulnerabilities.
• Strong and effective analytical and problem-solving skills.
• Availability to early morning and afternoon shifts.

Added Bonus If…..

• You've worked with the Microsoft Azure cloud platform.
• You've worked with REST APIs.
• Certificates relevant to cloud-based platforms (Azure, AWS, Google).
• Comprehensive knowledge and experience in networking and networking technologies.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Work from home

Education:

• Bachelor's Degree (preferred)

Experience:

• Technical Customer Service: 1 year (required)

Language:

• English (required)

Work Location: Hybrid remote in Vancouver, BC V5Z 1J8

Expected start date: