Technical Support Specialist: AI-Driven Troubleshooter

AirMason, Inc. in Canada is seeking a Technical Support Specialist to diagnose and resolve platform issues and keep clients unblocked. You will investigate reported problems, review data files, configurations, and integrations, and communicate findings clearly to customers.

This early-career role emphasizes problem-solving, documentation, and collaboration with engineering to improve workflows. You’ll contribute to internal tooling and knowledge base while helping clients understand what