Technical Support Specialist Industrial Automation

Advanced technical support in Arborg, Manitoba demands mechanical troubleshooting and clear customer communication for industrial automation systems. Occasional customer-site travel is required.

As a Level 2 Technical Support Specialist at Vidir Solutions Inc., you will resolve complex customer issues and strengthen support processes. You will work with the Technical Support team, mentor Level 1 specialists, and maintain professional, efficient service. The work focuses on machinery, HMI systems, and physical machine components rather than IT networks.

Key Responsibilities:

• Provide advanced technical support to customers
• Diagnose mechanical and electrical HMI issues
• Resolve complex machine component problems
• Strengthen technical support processes
• Mentor Technical Support Specialist Level 1 members

Requirements:

• Two or more years of support experience
• Industrial automation troubleshooting experience
• Strong analytical and problem-solving skills
• Class 5 license and Canadian passport
• Ability to travel internationally when needed

Bring industrial automation troubleshooting, customer service, and technical communication skills to Vidir’s Arborg support team.