Technical Support Specialist Industrial Systems

Apply industrial troubleshooting and commissioning expertise as a Technical Support Specialist supporting Tekna customers worldwide. Coordinate service needs and system solutions.

This experienced technician supports Tekna systems through first-line troubleshooting, after-sales coordination, and replacement-part quotations. The work connects customers, operations, and engineering to support system operation and customer satisfaction. French and English proficiency supports international customer communication.

Key Responsibilities:

• Provide first-line technical support for troubleshooting and problem resolution
• Coordinate after-sales services and customer technical inquiries
• Prepare quotations for replacement parts and technical services
• Develop troubleshooting guides and technical service documentation
• Analyze recurring issues and identify reliability improvements

Requirements:

• DEC in mechanical, electrical, industrial maintenance, or relevant training
• Three to five years in technical support or field service
• Experience with commissioning, maintenance, or technical customer support
• Professional proficiency in French and English
• Willingness to travel internationally approximately fifteen to thirty percent

Use industrial support, commissioning, and customer communication expertise to strengthen Tekna system service and technical problem resolution worldwide.