Technical Support Specialist — SaaS Deployments

Schema App, a Guelph-based SaaS company, is seeking a Customer Support Associate to ensure precise deployments, fast ticket resolution, and thorough documentation. You will work closely with Customer Success Managers and the Implementations Manager to deliver a seamless, scalable customer experience across accounts.

This role rewards technical precision, prioritization, and operational excellence, with a focus on accurate schema authoring, QA templates, and proactive feedback to improve tools