Technical Support Specialist – T&D

• Provide hands-on support to customers by phone, email, and during on-site visits
• Independently resolve common and moderately complex issues
• Coordinate efforts with internal teams to deliver fast and effective solutions
• Ensure customer satisfaction and support continuous improvement

Requirements

• College diploma in Computer Science, Electronics, Optics, Physics, or Telecommunications
• Minimum of 4 years' experience in customer technical service or internal support
• Proficiency in English

Core Competencies

Demonstrates expertise in customer technical service with a focus on problem resolution and customer satisfaction. Proficient in coordinating with internal teams to enhance service delivery and support continuous improvement initiatives.

Highest-signal resume keywords

• Customer Technical Service
• Problem Resolution
• Internal Support Coordination
• Customer Satisfaction
• Continuous Improvement

ATS Optimization Keywords

Hard Skills

• Technical Support
• Issue Resolution
• Customer Service
• Problem Solving
• Technical Troubleshooting

Soft Skills

• Communication
• Interpersonal Skills
• Collaboration
• Adaptability

Industry Keywords

• Computer Science
• Electronics
• Optics
• Physics
• Telecommunications