Technical Support Specialist Telecom

Technical Support Specialists assist ServiceTitan customers through phone, chat, email, and screen sharing. Apply technical troubleshooting and clear communication to resolve software issues.

This Technical Support Specialist Telecom position supports customers across ServiceTitan and affiliated verticals. You will become a product expert, create workflows, and provide technical solutions. The work requires critical thinking, empathy, patience, resourcefulness, and strong written and verbal communication. Basic SIP, RTP, call flow, SMS routing, SMPP, delivery receipts, carrier filtering, and Brand Registration knowledge is preferred.

Key Responsibilities:

• Serve as customers’ first contact across multiple support channels
• Develop creative software solutions and customer workflows
• Use Salesforce Support Console and internal chatbot resources
• Test thoroughly to resolve cases efficiently
• Prevent escalations and deliver high-quality technical solutions

Requirements:

• Bachelor’s degree preferred or equivalent technical support experience
• Strong troubleshooting, critical thinking, and problem-solving abilities
• Empathetic, patient, confident, and effective interpersonal communication
• Ability to master complex software and prioritize under pressure
• Telecom protocol and messaging knowledge preferred

Bring technical troubleshooting, customer empathy, and telecom knowledge to ServiceTitan’s Technical Support Specialist Telecom team.