Technical Support Specialist Telecom

Technical support specialists solve software issues through phone, chat, email, and screen sharing while helping trades businesses use ServiceTitan products.

As a Customer Support Advocate, you will become a ServiceTitan subject matter expert. You will develop workflows, investigate cases, and provide technical solutions directly to customers. The work emphasizes troubleshooting, communication, and customer-focused problem solving across support channels.

Key Responsibilities:

• Assist customers with software questions through multiple support channels
• Develop creative workflows addressing customer needs
• Use Salesforce Support Console and internal chatbot resources
• Test solutions and prevent unnecessary escalations
• Resolve technical cases with quality and speed

Requirements:

• Bachelor’s degree preferred or equivalent technical support experience
• Strong troubleshooting, critical thinking, and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to master complex software independently
• Basic SIP, RTP, and call flow understanding preferred

Apply technical troubleshooting, customer communication, and software expertise while supporting ServiceTitan customers through complex issues.