Technical Support & Test Engineer
Intellectual Capital Resources
Overview
In this role you support customers while coordinating testing, validation, and release work for cloud and edge-based systems. You will bridge development and customers, ensuring smooth technical support and robust software releases. The position sits in an engineering team at a growing spatial AI startup in Oxford, offering hands-on problems and a chance to shape product quality. You will work in a hybrid model with mandatory on-site presence three days per week. This is a chance to contribute to cutting-edge spatial AI solutions and scale impact across industries.
Responsibilities- Provide technical support to customers and act as a liaison with the development team
- Own testing, validation, and release management for software across cloud and edge environments
- Troubleshoot and resolve issues via Linux/Ubuntu command-line workflows
- Collaborate with cross-functional teams to ensure smooth deployments and customer satisfaction
- Contribute to continuous integration/continuous deployment processes using relevant tools
- Strong Linux/Ubuntu experience and command-line troubleshooting
- Python and Bash scripting
- Docker experience including multi-container deployments
- Experience with GitHub and CI/CD tools such as GitHub Actions or GitLab CI
- Strong communication skills
- Experience testing, validating and supporting software releases (desirable)
- Strong communication skills
- Linux/Ubuntu
- Python
- Bash scripting
- Docker (multi-container deployments)
- GitHub
Reference: WJ-747_30153512