Technical Writer Knowledge Base

Shape clear technical content for NETGEAR support agents in a full-time hybrid position based in San Jose or Richmond.

This mid-senior technical writing role supports NETGEAR hardware products and software applications. You will create, edit, standardize, and archive knowledge base articles with Support and Engineering teams. Success requires analytical thinking, technical editing, and communication for audiences with varying technical knowledge.

Key Responsibilities:

• Create knowledge base articles with Support and Engineering
• Edit and standardize documentation using corporate style guidelines
• Archive support agent knowledge base articles
• Review published materials and recommend revisions
• Track writing projects efficiently and accurately

Requirements:

• One or more years supporting customers or agents
• Bachelor’s degree and technical documentation experience
• Strong grammar, spelling, punctuation, and attention to detail
• Ability to simplify complex technical information
• Microsoft Word experience and technical writing portfolio

Bring technical writing, analytical thinking, and documentation skills to improve NETGEAR knowledge resources for customer support teams.