Technical Writer Knowledge Management

Shape clear customer guidance as a Technical Writer focused on knowledge bases, Help Center content, and content authoring software.

Reporting to the Director, Customer Support Enablement, you will support Hootsuite’s Customer Support and Product teams. You will assess content needs, create useful information, and improve access for support teams and customers. The role combines documentation, collaboration, training, and content operations.

Key Responsibilities:

• Write, edit, and curate internal and external support content
• Develop Knowledge Base publishing training for Customer Support teams
• Use usage data to improve relevance and usability
• Create content for requests, releases, and product updates
• Coordinate adoption with Customer Support leadership

Requirements:

• Bachelor’s degree plus two to five years’ experience
• Experience in customer service, documentation, or knowledge management
• Experience with Confluence, Madcap Flare, or similar software
• Basic knowledge of HTML and CSS
• Clear writing, collaboration, and process management skills

Apply your technical writing, knowledge management, and customer focus to improve Hootsuite’s support information.