Technology Acceleration Manager

Working Pattern: Monday to Friday | 9am - 5:30pm

Salary: £Competitive

Job ID: 7296

What you'll be serving up...

As Technology Acceleration Manager , you'll take ownership of customer technology projects from concept through to launch, ensuring every implementation is delivered seamlessly and creates lasting value for our clients and operational teams.

You’ll:

• Lead the end-to-end delivery of customer technology projects, ensuring they're delivered on time, within budget and to the highest standard.
• Champion Elior's customer technology strategy, promoting digital innovation across clients and internal stakeholders.
• Manage the mobilisation and launch of new technology solutions, providing on-site support and guidance to ensure successful adoption.
• Deliver engaging training and communications to operational teams, helping them embrace new systems with confidence.
• Build strong relationships with Operations, Sales, Technology teams and third-party suppliers to deliver outstanding customer outcomes.
• Support technology feasibility assessments for new business opportunities and provide expert advice during the sales process.
• Identify opportunities to improve systems, processes and customer experiences by keeping up to date with emerging technologies and industry trends.
• Monitor project risks, manage implementation plans and ensure technology solutions continue to deliver long-term business value.

The ingredients you'll bring...

We're looking for someone who combines strong project delivery skills with a passion for technology and customer experience.

You’ll ideally have:

• Experience delivering technology implementation projects involving digital platforms, EPOS, e-commerce, mobile applications or hospitality technology.
• A proven ability to manage multiple projects simultaneously from planning through to successful launch.
• Strong stakeholder management skills, with the confidence to influence colleagues, clients and suppliers at all levels.
• Experience training and supporting end users through technology change programmes.
• Excellent organisational, communication and problem‑solving skills.
• Commercial awareness, with experience managing project budgets, suppliers or technology partners.
• A proactive mindset with a passion for innovation and continuous improvement.
• Experience within hospitality, retail or contract catering would be advantageous, but isn't essential

If you're passionate about using technology to transform customer experiences and enjoy delivering projects that make a real difference, we'd love to hear from you.