Technology Manager - Utah

Leading a team of Help Desk and Workplace Support professionals, the full-time salaried Technology Manager - Utah will drive strategic initiatives to enhance technology support, champion an AI-enabled support model, and foster a culture of self-service and automation in an in-office setting. Key responsibilities Lead and mentor high-performing Help Desk and Workplace Support teams to deliver exceptional customer service Design and implement an AI-enabled end-user support model to modernize the user experience Oversee incident and problem management processes to ensure compliance with Service Level Agreements (SLAs) Required qualifications 8+ years of experience in IT operations or end-user support leadership Proven experience with AI-enabled support models and "shift-left" initiatives Expertise in IT Service Management (ITSM) and ITIL principles Strong knowledge of end-user computing technologies, including hardware and operating systems Demonstrated ability to develop strategic roadmaps and lead change initiatives