Technology Solutions Lead / Senior Amazon Connect Engineer-6

Technology Solutions Lead / Senior Amazon Connect Engineer-6

Role: Technology Solutions Lead / Senior Amazon Connect Engineer
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week

Job Description

We are seeking a Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with strong hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions

Key Responsibilities

• Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions
• Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
• Develop chatbot and voice bot solutions using Amazon Lex
• Design and support enterprise-scale contact center infrastructure
• Troubleshoot call routing issues, call failures, and performance bottlenecks
• Integrate Amazon Connect with Salesforce, Zendesk, and other CRM platforms
• Support telephony and voice technologies including SIP, VoIP, CTI, and IVR
• Provide technical leadership for contact center architecture and solutions
• Collaborate with infrastructure, application, and business teams

Required Skills

• 5+ years of hands-on Amazon Connect experience
• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing
• Experience with CRM integrations
• Strong knowledge of SIP, VoIP, CTI, and telephony technologies
• Experience with enterprise contact center environments
• Strong troubleshooting and problem-solving skills
• Cisco UCCE/CVP experience preferred
• Knowledge of Routing, Switching, MPLS, SIP, and VoIP