Technology Support Analyst
DVF Recruitment
Overview
In this role you will provide hands-on technical support for desktop and notebook systems, hardware, and remote computing issues in the London office. You’ll troubleshoot hardware, systems software, and applications, while supporting firm-approved tools and mobile platforms. You work with cross-functional IT services to resolve complex incidents and stay current with new technologies, helping end users stay productive. This is a great entry path into a technical career within a law-firm IT environment with a strong focus on reliability and user support.
Responsibilities- Support desktop and notebook systems, hardware, and related services
- Manage Cisco VOIP administration and related equipment
- Support printers and MFD hardware/settings
- Assist end users with firm-approved applications (Office, Outlook, Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand, Remote Computing via VMware and VPN)
- Stay updated on new technologies by following technology media
- Support BlackBerry platform (BES, UEM, BlackBerry Work) for mobile users
- Setup, configure, and install software on PCs, notebooks, printers, and networking gear
- Expert knowledge of Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, Outlook)
- Knowledge of iManage, iManage Work 10, and Litera ChangePro
- Understanding of standard hardware components and peripherals
- Ability to learn firm templates, macros, intranet, and custom firm applications/tools
- Technology support experience
- Experience with installations and upgrades, training, and technical documentation
- Bachelor’s degree in Computer Science or Information Systems (preferred)
- High school diploma or equivalent (minimum)
- Problem-solving under pressure
- Clear communication with end users
- Customer service orientation
- Windows 10
- Microsoft Office 365
- iManage
Reference: WJ-747_30161418