Technology Support Engineer

In this role, you will support IT users across the county, helping resolve incidents and hardware queries while enabling productive use of devices and software. You will be part of a mobile Technology Support team that delivers local, practical IT help in workplace environments. You’ll balance fast-paced problem solving with a calm, measured approach in high-profile situations. This is a community-focused opportunity to shape IT support services and drive user adoption of productivity tools.

• local government pension scheme with 18.1% employer contribution
• salary sacrifice schemes
• employee discount benefits (shopping, gym, etc.)
• travel loans
• Health Assured – wellbeing support
• Total Rewards Brochure detailing benefits

• Resolve IT incidents and user queries in workplace environments
• Provide hardware, software, and productivity tool support
• Share knowledge and upskill the team on key features
• Collaborate with cross-site teams to meet targets and improve services
• Assist with setting up IT hardware and office spaces
• Travel between county hubs as needed and support customers locally

• Understanding of IT industry best practices and processes (incidents, requests, change, problem management)
• Good Windows operating system experience
• Broad knowledge of PCs/laptops/peripherals and their architecture
• Working knowledge of current software packages (e.g., Microsoft Office)
• ICT industry experience
• Experience of working as part of a team
• willingness to perform physical tasks and setup of hardware
• valid driving licence and willingness to travel between hubs

• proactive and enthusiastic
• team player
• calm and measured under pressure
• Windows operating system proficiency
• Hardware and peripherals architecture knowledge
• MS Office and productivity tools familiarity