TechOps Manager: Lead Systems & Support Excellence

Octopus Electric Vehicles seeks a TechOps Manager to lead a team of Systems Analysts, oversee the support desk, and manage our in-house and SaaS systems. You will drive triage, SLA/KPI governance, and vendor relationships across a hybrid software environment.

Responsibilities include overseeing escalation paths, coordinating release changes, mentoring analysts, and maintaining an accessible knowledge base to support ongoing improvements.