Telecom ServiceNow Architect – AI-Driven Platform Design

Cognizant is seeking a Senior ServiceNow Architect for UK-based hybrid delivery across telecom BSS/OSS. You will lead end‑to‑end design and configuration, driving CMDB, CSDM, and TMF‑aligned data models, while delivering hands‑on development and integrations with BSS/OSS, CRM, and network systems.

The role emphasises AI/GenAI capabilities, NowAssist, and a strong telco backdrop. You’ll engage stakeholders, shape architecture, and guide delivery across ITSM, ITOM, and CSM in a complex telco