Telecom Software Support Engineer – RHEL

Work authorization: Must be authorized to work in the U.S. without current or future sponsorship

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$125,000 – $135,000 | Greater Newark, NJ (Hybrid – Tuesday & Wednesday Onsite)

We're partnering with an established telecommunications software company seeking a Telecom Software Support Engineer to support mission-critical production environments. This is an excellent opportunity for a strong Linux/RHEL professional who enjoys troubleshooting complex issues and working directly with customers.

Responsibilities

● Troubleshoot Linux production environments and customer issues

● Analyze logs, traces, and packet captures to identify root causes

● Apply production fixes, upgrades, and patches

● Create Methods of Procedure (MOPs)

● Collaborate with customer engineering and internal development teams

● Participate in scheduled maintenance windows

Requirements

● 5+ years of Linux systems administration or production support experience (RHEL, CentOS, Ubuntu, etc.)

● xhqgsiq Strong Linux troubleshooting skills

● Solid networking knowledge (TCP/IP, DNS, routing)

● Experience with Wireshark, tcpdump, or Linux log analysis

● Strong communication and customer-facing skills

Preferred

● SIP/VoIP experience

● VMware vSphere

● Bash/Shell scripting

● Docker, AWS, or Kubernetes