Telecoms Network Operations Center (NOC) Analyst

About the Role

Our client is seeking a vigilant Telecoms Network Operations Center (NOC) Analyst to join their monitoring and support team in Kimberley . In this critical role, you will be responsible for the real-time monitoring of the company's telecommunications network, identifying and responding to service disruptions, and ensuring network stability and performance. You will work closely with engineering and support teams to troubleshoot issues and maintain optimal network operations. This position offers a fantastic opportunity to gain in-depth experience with network monitoring tools and critical incident management in a dynamic operational environment.

Key Responsibilities

• Monitor network infrastructure and services using specialized NOC tools, identifying potential issues and anomalies.
• Respond promptly to network alerts, diagnose faults, and initiate troubleshooting procedures according to established protocols.
• Document all incidents, actions taken, and resolutions in the ticketing system with accuracy and detail.
• Escalate critical issues to senior engineers or relevant teams to ensure rapid resolution.
• Communicate network status updates and outage information to stakeholders as required.
• Perform routine system checks and preventative maintenance tasks on network monitoring equipment.

Requirements

• A qualification in IT, Networking, Telecommunications, or a related field.
• 1-3 years of experience in a network operations center (NOC) , technical support, or systems administration role.
• Familiarity with network monitoring tools (e.g., Nagios, SolarWinds, Zabbix) and network protocols (TCP/IP, SNMP).
• Basic understanding of network hardware such as routers, switches, and firewalls.
• Strong analytical skills and the ability to remain calm and effective under pressure.
• Excellent written and verbal communication skills for clear reporting and escalation.

Benefits

• Competitive annual salary with shift allowances where applicable.
• Comprehensive medical aid and retirement benefits.
• Opportunities for training and professional development in network operations.
• A hybrid work model enabling a blend of office-based and remote work flexibility.
• Work within a vital 24/7 operational environment in Kimberley , contributing to network resilience.