Teller

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency  

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.  

• Process deposits, withdrawals, transfers and loan payment transactions for customers.  

• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).  

• Assist in daily balancing and processing of ATM(s), including the processing of all entries.   

• Assist in the verification of deposits in the night and lobby depository.  

• Assist with the dual control vault responsibilities.  

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.  

Client experience  

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.  

• Ensure an excellent overall client experience by assisting clients with select service needs.  

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.  

Sales and service  

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.  

• Promote bank products and services to further enhance client relationships.  

Compliance and risk management  

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.  

Perform all other job related duties as assigned  

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.