Teller I Floater

Description

Join Blue Sky Banks Team as a Teller I Floater!
Support customers. Build relationships. Serve communities across our branch network.
As a Teller I Floater, you will play a critical role on the front lines of the bank, providing exceptional customer service while supporting multiple branch locations based on business needs. This position requires knowledge of teller transactions and branch operations, along with the flexibility to travel between branches. You will assist customers with a variety of financial products and services, process transactions accurately and efficiently, promote bank products through referrals and cross-selling, and contribute to a positive and collaborative team environment.
Why Blue Sky Bank?
Benefits

– Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.
Variety & Flexibility

– Gain experience working in multiple branch locations while building relationships with customers and team members across the bank.
Customer Impact

– Play a direct role in providing exceptional service and creating positive customer experiences.
Growth Opportunity

– Expand your banking knowledge and develop skills that prepare you for future career advancement.

What Youll Do
Branch Coverage & Travel

Travel to assigned branch locations based on business needs to perform Teller I duties and support branch operations.
Adapt quickly to varying branch environments, teams, and customer needs.
Maintain a valid drivers license, proof of insurance, qualifying motor vehicle record, and reliable transportation.
Teller Operations & Transactions

Process routine customer transactions, including deposits, withdrawals, payments, and check cashing.
Balance and reconcile cash daily to ensure accuracy of all transactions.
Verify customer identity and follow all fraud prevention and security procedures.
Identify proper payees, endorsements, and signature requirements.
Determine when holds are necessary and apply them according to policy.
Customer Service & Experience

Deliver exceptional customer service with professionalism, courtesy, and efficiency.
Greet customers in-person and at the drive-thru, creating a welcoming environment.
Handle inbound and outbound calls for various branch locations and assist with customer inquiries.
Respond promptly to customer needs and resolve account-related issues within your responsibilities.
Exceed customer expectations by going the extra mile.
Collect and act on feedback to improve service quality.
Refer complex questions or concerns to the appropriate banker, manager, or department.
Sales & Relationship Building

Identify customer needs and refer opportunities to Market Managers, Personal Bankers, and Head Tellers.
Cross-sell and promote appropriate bank products and services.
Maintain strong product knowledge to provide accurate information and solutions.
Build and retain customer relationships through consistent, high-quality service.
Branch Support & Operations

Assist with account maintenance tasks such as ordering checks and debit cards.
Enter and maintain data in Retail logs and systems.
Support digital banking inquiries and technical assistance.
Assist with scanning, indexing, and uploading documents.
Utilize SharePoint and internal systems for policies and procedures.
Compliance, Security & Risk Awareness

Stay current on banking regulations, procedures, and security protocols.
Recognize fraud risks such as scams, phishing attempts, suspicious activity, and other red flags.
Ensure compliance with all operational and regulatory requirements.
Follow security procedures to prevent fraud and minimize bank losses.
Teamwork & Collaboration

Collaborate effectively with team members across multiple branch locations.
Contribute to a positive and supportive work environment.
Demonstrate accountability, reliability, and strong work ethic.
Support team success by sharing knowledge and resources.
Encourage and motivate coworkers while celebrating team achievements.
Complete other duties and responsibilities as assigned by management.
Requirements
Required Qualifications
Education:

High School Diploma or GED
Valid drivers license, proof of insurance, qualifying motor vehicle record, and reliable transportation
High level of professionalism and integrity
Strong customer service and customer satisfaction skills
Friendly, courteous, cooperative, attentive, and service-oriented demeanor
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to multitask, prioritize, and meet deadlines
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Positive team-player attitude
Ability to navigate multiple systems and platforms
Flexible, adaptable, and willing to learn
Ability to travel between branch locations as needed
Ability to work an average of 40 hours per week based on business needs
Preferred Qualifications

6 months of banking experience
Cash handling experience
Customer service experience