Teller - Marshall

Description

We are a dynamic company and actively hiring for Teller positions. Previous experience as a Bank Teller
Previous cash handling and balancing your own drawer
Previous customer service experience such as building relationships through conversation.
Then we invite you to apply for the Teller Account Specialist position!
Position: Teller
Location: On-site in the Marshall Branch
Health, Dental, Vision, and Time Off
The Account Specialist I is responsible for delivering excellent member experience through a wide range of teller-based transactions, including receiving and dispensing funds. The Account Specialist I must maintain accurate transactional records and follow all credit union processes, policies, and procedures while serving the members. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Account Specialist I works collaboratively with their branch team to ensure that the member experience is superior and goals are achieved.
Ensure that engagement between co-workers and members is meaningful, focusing on listening to learn and offering quality solutions.
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Accurately Process Teller Activity:

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Answer member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
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Focused on the credit unions purpose and mission statement of creating financial wellness in our community through everyday banking.
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Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
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Committed to building and supporting an engaging and inclusive culture for all.
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Core Process, Policy, and Procedure Review and Recommendations:

Responsible for following all core processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements.
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Community Advocate:

Serves as a credit union representative while in the community.
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Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of the home branch. Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
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Achiever, Initiative, and Goal Driven:

The employee drives for results and success, is committed to their job, sets high-performance standards, pursues aggressive goals, works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Able to keep all information obtained confidential, including member, employee, and credit union information. Follows all core processes, policies, and procedures.
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Engaged and Collaborative

: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Personal Scorecard Results
A minimum education of high school diploma or GED.
· Cash handling or sales experience.
· Prior customer service experience.
Working knowledge of PC applications such as Microsoft Office
· Knowledge of credit union products, services, policies, core processes, and procedures
· Demonstrated skill in gathering, reporting, and summarizing trends in data.
· Ability to express oneself clearly and articulately both orally and in writing.
· Ability to exercise tact and responsibility when handling confidential information.
Reasonable accommodations will be made to enable employees with disabilities to perform their jobs essential functions, absent undue hardship.
· The person in this position must occasionally move about inside the office to access CDMs, vaults, etc.
· Operates a computer and other productivity equipment, such as a calculator, copy machine, and computer printer.
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