Test Analyst - Senior

Our Client is looking for an experienced Test Analyst to support the Government of Alberta's Consumer Licensing Enquiry Online (CLEO) initiative.

This role combines hands-on software testing, UAT, defect management, business readiness, training, and deployment support, with opportunities to leverage approved AI/Generative AI tools to improve testing, documentation, and knowledge transfer.

Key Responsibilities

• Develop and execute test cases, test scripts, and test scenarios based on business requirements, ServiceNow stories, and acceptance criteria
• Perform User Acceptance Testing (UAT), functional, regression, enhancement, end-to-end, and retesting activities
• Identify, document, track, prioritize, and validate defects through resolution
• Support integration testing, data validation, data migration testing, and business process validation
• Participate in Agile/sprint-based testing, defect triage, release testing, smoke testing, and post-deployment validation
• Maintain testing documentation, traceability, execution records, and status reporting
• Work closely with Product Owners, Business Analysts, SMEs, technical teams, and business stakeholders
• Develop and maintain user guides, job aids, FAQs, training presentations, knowledge articles, and training scenarios
• Support end-user training, knowledge transfer, business readiness, deployment readiness, go-live, and post-implementation stabilization
• Use approved AI and Generative AI tools where appropriate to improve test coverage, documentation, training content, and QA processes while ensuring human validation and compliance

Must-Have Qualifications

• Bachelor's degree or equivalent relevant experience
• 5+ years of experience with:
  • Software testing methodologies and User Acceptance Testing (UAT)
  • Coordinating testing activities with business and technical stakeholders
  • Developing end-user training materials
  • Identifying, documenting, tracking, and validating defects
  • Data validation, integration testing, and end-to-end testing
  • Working within Agile or iterative delivery environments

Nice to Have

• Experience with ServiceNow applications, workflows, stories, and acceptance criteria
• Experience supporting business readiness and deployment readiness
• Experience designing and delivering role-based training programs
• Experience with licensing, regulatory, permitting, or citizen-facing systems
• Experience enabling teams on digital, data, or AI-supported tools
• Certifications such as ISTQB/QAI, CSM, Agile, SAFe 6, or Prosci Change Management