Tier 1 NOC Network Analyst

Monitor enterprise networks and troubleshoot incidents as a Tier 1 NOC Analyst in Winnipeg with Exchange Technology Services. Support customer infrastructure across Canada and the US.

Reporting to the NOC Manager, this analyst provides first-line monitoring, incident response, and operational support. The work includes LogicMonitor, TCP/IP networking, routing and switching, DNS, DHCP, VPN technologies, and customer communications. The analyst helps maintain infrastructure availability, performance, reliability, and accurate documentation while escalating complex issues.

Key Responsibilities:

• Monitor networks, servers, cloud services, and applications
• Investigate alerts and validate business impact
• Troubleshoot outages and performance degradations
• Manage tickets and document resolution steps
• Coordinate service restoration with technical teams

Requirements:

• Diploma or certificate in information technology or related discipline
• One to two years in IT support, MSP, network administration, or NOC
• Experience with LogicMonitor
• Understanding of firewalls, Microsoft Windows, Microsoft 365, and Azure
• Willingness to participate in 24x7 shift rotation

Apply network troubleshooting, alert management, and customer service skills to support reliable infrastructure through Exchange Technology Services.