Training Specialist, Technical Operations

Reporting to, Manager, Training and Systems Support, this position supports the Techncial Operations trainng program through course development and improvement, training related manuals/documentation and LMS administrative functions.

Duties & Responsibilities

• Develop regulatory and technical training programs and material relating to Technical Operations for all users
• Use online learning platforms, guides, simulations and in-person instructional techniques to build Technical Operations Team Members proficiencies
• Independently review, develop and upgrade training programs and material as required by departmental needs and process changes
• Ensure training programs support regulatory compliance and operational readiness
• Contribute to AMOS efficiencies and the implementation of new modules through training and process development
• Recommends process improvements in collaboration with Technical Operations leadership
• Participate in user acceptance testing and validation of systems processes
• Improve end-user system adoption and proficiency through targeted training interventions
• Act as a Super User for the Learning Management System for internal and externally managed training activities. This includes setting up curriculum, user access and governance of the LMS.
• Participate in regular organisational meetings
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Adult Learning Techniques (Certificate of Adult Education or similar) - required
• Computer Based course development - required
• High level of computing and software skills/knowledge - required
• Experience working in aviation maintenance departments - asset
• Experience with aviation maintenance management software systems - asset