Transactions Associate

Join our amazing Team! We are hiring immediately for a Transactions Associate! At Best Buy, we’re a diverse team of forward-thinking team players who make an impact. Our voices are heard, our well-being is supported, and our growth is encouraged. We are powered by passion: passion for our customers, our work, and technology.

As a Transactions Associate, you will be part of a collaborative team that plays a key role in delivering an exceptional customer experience. You’ll be responsible for accurately processing online transactions, special services, and customer requests while ensuring privacy, accuracy, and efficiency in every interaction.

Availability Requirements

Monday to Friday (8:00am to 4:30pm EST) Due to business needs, schedules may change.

What you’ll do as a Transactions Associate

• Process customer transactions using Best Buy systems, including OIS, POS, RMS, RIP, and HDS.
• Accurately enter and maintain customer information while handling sensitive data with a high level of confidentiality.
• Process online transactions such as exchanges, returns, cancellations, recycling requests, and special services.
• Support services including Geek Squad warranty claims, appliance installations, and other customer-related requests.
• Utilize daily system-generated reports to manage and process orders efficiently.
• Meet established service level agreements, productivity targets, and turnaround times.
• Identify opportunities for process improvements and
• escalate issues when appropriate.
• Provide administrative and operational support to the broader Home Delivery team as required.
• Maintain compliance with all privacy, security, and operational standards.

What we’re looking for

• Minimum 6 months of experience in customer service, administration, or a related field.
• Strong attention to detail with a high degree of accuracy in data entry and transaction processing.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Excellent communication and problem-solving skills.
• Strong sense of integrity and commitment to handling confidential information responsibly.
• Ability to meet deadlines and performance expectations consistently.
• Working knowledge of Microsoft Office applications is considered an asset.

Why you’ll love it here

• Employee discounts on the latest technology and appliances.
• Competitive compensation and benefits.
• An inclusive, supportive, and collaborative team environment.
• Training programs to build new and transferable skills.
• Opportunities for career growth and development.
• A culture that values innovation, teamwork, and continuous improvement.
• A workplace committed to safety, well-being, and belonging.

About Best Buy Canada

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country. Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work. The Home Delivery team plays a critical role in supporting our customers by ensuring their orders, services, and requests are processed accurately and efficiently. Every transaction you complete contributes directly to creating amazing customer experiences across Canada.

Base pay range

Hourly pay rate: $18.00 - $18.68 Pay may vary by province. Pay listed is for the location advertised. 9200 Airport Road, Brampton, ON L6S 6G6

When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market! Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.

Join our amazing team! We’re looking for detail-oriented, customer-focused individuals who are passionate about delivering exceptional customer experiences.

Join us today! Let’s talk about what’s possible.