Treasury SaaS Support Specialist

Ripple is seeking a Client Support Analyst to join its Global team to serve as the main contact for clients using our treasury management software. You will address client issues promptly, collaborate with cross-functional teams, and contribute to improving the client experience in a fast-paced SaaS environment.

You will troubleshoot, manage SLA expectations, and work with APIs, bank connectivity, and payment formats to ensure successful onboarding and ongoing client success.