Trust Client Services Associate

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Job Title:

Trust Client Services Associate
FLSA Status:

Exempt
Department:

Trust
Hours of Operation:

Monday – Friday, 40 hours per week, start and end times may vary
General Job Summary:
The Trust Client Services Associate delivers dedicated operational and administrative support to a team of Wealth and Investment Advisors, managing day-to-day account activity, client communications, and select research and committee functions. The role requires precision, discretion, and sound judgment in support of high-net-worth client relationships and is expected to uphold the professional and fiduciary standards of the Wealth Management & Trust Department at all times.
Organizational Duties and Responsibilities:
Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:
Serve as primary operational point of contact for multiple Wealth and Investment Advisors, coordinating daily workflow and prioritizing time-sensitive client requests.
Process and monitor daily account transactions, including bill payment, cash and asset movements, and wire/ACH transfers, ensuring accuracy and timely execution.
Administer the full account lifecycle — opening, funding, maintenance, and closing — in accordance with trust policy and regulatory requirements.
Communicate effectively, both in writing and verbally, with internal colleagues, clients, and external contacts, maintaining a professional and responsive standard of service.
Draft client correspondence and prepare presentation materials under Advisor direction; anticipate Advisor and client needs and resolve routine issues independently within established authority.
Maintain compliance with account review cycles, exception clearing, and required recordkeeping and documentation standards.
Safeguard client confidentiality and data integrity across all account-related activity.
Provide office coverage and support during emergency or peak-volume situations.
Other duties as assigned.
Knowledge, Skills, and Abilities
Working knowledge of trust and investment account operations, including cash management, account administration, and asset transfers.
Foundational understanding of investment, fiduciary, and estate planning concepts sufficient to support research and committee functions.
Superior written and verbal communication skills, with demonstrated professional grammar and business writing ability.
Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn proprietary trust and portfolio systems.
Strong organizational skills, with the ability to manage multiple advisor relationships and competing deadlines independently and as part of a team.
Sound, independent decision-making within limits established by the Wealth Management & Trust Department.
Consistent discretion, accuracy, and professional demeanor in handling confidential client and account information.
Minimum Job Requirements:
Education:

Bachelors degree preferred; High School Diploma or GED equivalent required.
Experience:
Prior experience in trust, wealth management, or financial services operations preferred.
Knowledge of fiduciary, estate planning, or investment concepts is a plus.
Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Benefits:
401(K) with a company match of up to 6%
ESOP employer match
Medical insurance
Dental insurance
Vision insurance
Cancer/Disease insurance
Accident insurance
Flexible Spending Accounts
Flexible Savings Accounts
Health Savings Accounts
Bank paid Life/AD&D insurance
Voluntary Life/AD&D insurance
Bank paid Short-Term and Long-Term Disability insurance
Employee Stock Purchase Plan
Employee Assistance Program