UK & Ireland Desktop Support Specialist — Elevate User Experience

Sony Music Entertainment China Ltd. in London is seeking a Desktop Support Analyst who will provide first-class IT support to employees across the business, both in person and remotely, helping to maintain and enhance our global technology environment.

You will troubleshoot hardware, software and connectivity, manage tickets, deploy hardware, and collaborate with the Technology team on projects, documentation, and service improvements while delivering a high-quality user experience.